1.2 Warranty Your national legal guarantee of conformity for goods applies to this purchase.
1.3 Access to the agreement We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible.
1.4 At what point in the ordering process are you bound by your order? If purchasing from our “site” The moment you click "Place Order" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Withdrawals and Complaints" The displayed receipt is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, or you finish your order on a third party site - you will receive an e-mail from us/third party site confirming that we have shipped your order (shipping confirmation). The contract between you and us will be effective from the time that the shipping confirmation is sent.
If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the delivery or billing address or credit card information or change or delete items in your shopping bag.
1.5 Fraud screening In order to protect our Consumers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.
Payment Methods We currently accept the following payment methods:
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action. 2.1 Credit Card Verification Number To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with a credit card. You can find the 3 / 4 digit number on the back of your credit card. It generally appears to the right of your credit card number 2.2 Payment processing If you place your order with a credit card, the payment will be deducted from your bank account when your order and data have been verified.
3. Prices & VAT All prices on products, delivery charges and other services include value added tax (VAT).
The delivery charge is added per order. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have been accepted. We endeavor to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail. 3.1 Currency All displayed prices are quoted in the currency that refers to your country. Your delivery address will decide which currency you will be charged in.
Please note that changing the country of delivery may have an influence on the price and the delivery costs.
4. Order security
We utilize Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.
5. Deliveries We currently deliver to the following countries:
5.1 Delivery Terms Your order will be delivered by UPS to your given shipping address. You´ll receive a notification including tracking number as soon as the order has left the warehouse and you will then be able to track the shipment.
UPS will notify you if you weren't available at the first delivery attempt, the notification will state if the package is available at your nearest access point or if they will do another attempt the next day. You can also change address or re-schedule the delivery through the UPS My Choice app or by contacting UPS. Visit www.ups.com for more info.
Orders will be delivered Monday through Friday.
5.2 Product inspection Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
5.3 Delivery Times Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
An order that has been submitted on a public holiday will be processed the next working day following the public holiday.
6. Returns and Withdrawals If you are a consumer (i.e. a private individual and not purchasing products on behalf of a business), you have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.
The withdrawal period commences at receipt of the product and expires 30 days later. In case of split deliveries, the withdrawal period expires 30 days after receipt of the last product.
6.1 How do you exercise your right of withdrawal? Before the expiry of the withdrawal period, you must inform us of the withdrawal with a notice sent to us by email or through or Contact Us form on the website.
In addition, you must return or give back the product to us within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to withdraw from the purchase.
You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.
6.2 Effects of withdrawal
If you use your right to withdraw, we will reimburse you the purchase price of the product not the cost for the delivery.
Repayment will be made without undue delay and in any event not later than 14 business days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You are only liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.
6.3 Returning defective products
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction or a repair of the product. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
6.4 Incorrect Items Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.
Please contact our Consumer Service Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.
7. Refund Information After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 business days of receiving your parcel, or of receiving evidence of you having sent back the parcel and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
8. Availability & Offer Validity In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
9. Consumer Care If you have any questions, comments or complaints related to your purchase please contact our Customer Service team via our contact form, by phone or by email at info@whenbusinessislove.com Contact Form. E-mail: info@whenbusinessislove.com Our Customer Service team speaks English
10. Complaints
You are welcome to contact our Customer Service, if you have complaints regarding your purchase. Our Customer Service may be contacted by e-mail or regular mail.
You may also file your complaint via the Online Dispute Resolution center established by the EU Commission. You can file your compliant at http://ec.europa.eu/odr.
11. Copyright & Trademarks
All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Hästens Sängar AB. The contents are protected by Swedish and international copyright laws. Hästens Sängar AB own the copyright to the above mentioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Hästens Sängar AB. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Hästens Sängar AB. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
12. Disclaimer of Liability
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on whenbusinessislove.com have caused you damage, we shall only be liable for damage to Hästens products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages.
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct.
We guard and respect our Consumers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
13. Information on the Website
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.
14. Links
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
15. Applicable Law
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of The United States.
16. Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time.
Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.